As either a business owner or senior decision maker, it is one’s responsibility to strive towards providing the best for one’s customers – the best service, the best products, the most pleasing buying experience with zero “hassle factor” – all of the time. It is probably true that one of the reasons we decided to go into business or Directorship in the first place was based on our vision of what should be for our clients. Our own drive and experiences dictate how our companies, perform or, at least, that is how we feel about it.
The simple fact is that no matter how good we are, we rely on others to fulfil our Companies remit, its very ethos.
We are the decision makers, the drivers and the dream makers and as such it is down to us to get our dreams and visions through to others and then have them maintain that very high standard all day, every day. As decision makers we are responsible for the people we employ to undertake and fulfil the dream. Is it fair to blame others for failure if we are not behind our staff, guiding them and assisting them to maintain our standards? After all, if we all had another twenty of ourselves things would be wonderful, wouldn’t they? If only!
In Business we must never become complacent, to think that the company is doing ok, that the staff are great and that it is all sunshine. In a lot of cases this is of course true and hats off to those that have managed to achieve this very high, consistent standard. At the end of the day, very many businesses need to make changes to perform better, to become more efficient, or more profitable, or even to just survive. There has never been a time where value, customer service, correct business practice and attitude has been so important. It is our responsibility to ensure that our staff have the right tools, skills and support to achieve our companys’ goals in order for them to carry the torch of what we are about. The fact is we are in very different times and the current business climate is one of constant change and uncertanty. To survive, to stay ahead or even to maintain what we have, we must constantly improve or risk losing the ever important client to another more focussed competit
What can want2 do for you?
With over 20 years of business improvement experience we know that the only real way to assess your business is to take a look from the outside in. We view your business as a potential client, or an existing customer and gain a feel for the real side of your company. No matter what industry, there are certain things that are a constant throughout business in general.
The very basics like the way an incoming call is answered and handled, or what your website is saying about you, what it does and what impression it gives. Customer experience and ease of buying is everything. With just one small adjustment to the way a call is answered for example you can immediately see a revenue improvement.
We can assess the whole of your business and identify things that can make a difference very quickly. It could be a business process, it could be that the sales team require motivating and pointing in the right direction, it could be that you are looking for new avenues of revenue and partners, it could be that you want to save money on communication or it could be that you have projects that require external expertise to get them off of the ground. Whatever your business improvement needs, Want2 will help you.
And here are some of the ways in which we can…
Bespoke improvement
We know that every business is different and as such we understand the importance of listening to you. You are the client and we are here to provide the improvements that you want. Want2 will provide full and thorough assessments of your requirements and deliver a bespoke improvement strategy to achieve your business goals. We drive change and deliver on our promises to your complete satisfaction.
Sales team improvement
· Hands-on training, mentoring and motivation
· Time and Database management
· Telephone skills improvement
· Geographic (area) management
· Target making and achievement
· Forecasting
· Boardroom Education utilising ‘i Learning Global’
Business development services
· Contract business development projects
· Sales team building and implementation
· Recruitment and training
· Contract Sales team management
· New product, supplier sourcing and establishing new routes to market
Customer service
· Assessment of team performance and efficiency
· Assessment of systems and procedures
· Recommendations and implementation of improvement strategy
Staff retention and motivation.
· Bespoke employee loyalty services.
Business exposure
· Email saturation. General business email shots and newsletters to expand awareness
· Media and advertising
· PR consultancy
Website
· Site assessment and improvement
· Site development
· SEO considerations
· I.T. Systems and communications review
What our clients say.
Phil Roebuck MD. Webrecruit.
I developed web recruit as a specialist on line recruitment facility. We are a very successful, forward thinking company and now have James Caan of Dragons Den as our chief executive. The problem I had in the early days was developing growth. We started out using e and traditional marketing methods and due to that success we wanted to implement an outgoing sales force. I looked to Want2 to undertake a business development contract to establish, train and manage a sales force. We discussed our requirements and established a plan to create and grow a team. Rob Leslie of Want2 was responsible for the project. We signed the agreement and the project commenced.
Rob initially formulated the sales platform and implemented an excellent CRM package. He then went to work and started to generate new Telephone business almost immediately. He then commenced on recruitment of a team and one by one trained and supported each new member. We now have a highly successful sales team of eleven staff consistently achieving monthly targets. Upon successfully building and managing the team Rob recruited our sales manager to take up the reins to carry on the excellent work carried out. We still take advantage of Rob’s skills to help maintain our high standards of salesmanship and customer service.
Thank you Want2 and especially Rob for all of his skills and professionalism.
Ernie Moss MD. EMC2 Services.
In September 2008 the credit crunch shook our business to the core. We lost several large Building companies that we provided IT services to on a contract basis. General sales of Hardware and Software were almost nonexistent and our revenue streams were disappearing fast. We needed new business and clients if we were to remain in business. Want2 contacted me and we established my requirements.
An assessment showed various ways forward and included:
· Sales training and motivation.
· Marketing strategy.
· New technology based product offerings.
· New business partnerships to expand our offerings.
· VOIP telephony system.
· Contract business development service.
We implemented the changes and worked towards are goals hand in hand with the Want2 team. We found that the business development service was exceptional and after several months of hard work the revenue streams started to show good improvement. We still work with want2 and have quarterly meetings, refresher courses and reviews to ensure we continue to grow. I highly recommend want2 to any business.
Vanessa Porsch MD. BDI catering Ltd.
We run a 20 room Pub / hotel and restaurant situated very near
Rob Leslie worked very hard to study the business and its trends and provided us with a workable and affordable plan.
· Installation of Wireless internet in to all of our rooms.
· Installation of Wireless internet in to the Bar.
· Conversion of our function room to cater for conferences as well as all of our other function room offerings. We now have a projector, screen and sound system to attract business clientele.
· Development of a new website.
· Implementation of an online room booking system.
· Marketing strategy. SEO, Email and mail shots.
· Staff training (customer service)
· Staff Training. Telesales to businesses.
Want2 has made a substantial difference to our business and we continue to apply what we have been taught to ensure we continue to grow. Rob is still an active consultant to us. Want2 deliver what they promise. I am very happy with my choice and I look forward to more growth and improvement in the coming months.
What to do next.
Take action
The sooner you call the sooner we can start to make the difference to your business. All initial consultations are free of charge and will prove highly beneficial to you.
The benefit to you.
· Fantastic return of investment.
· Exceptional value for money.
· Trustworthy, professional service.
· Your revenues and business improved.
Please call 01295 724250 for an initial conversation regarding your concerns or requirements. Email enquiries to rob@want2.biz
We look forward to being of service to you.
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